Family Advocate
Department: Children's Advocacy Center Program
City/State: Jacksonville, TX
Type: Full-time
Relocation: No
Contact Name: Crisis Center of Anderson and Cherokee Counties
Contact Email:,
Date Posted: Oct 17, 2022


  • Greets children and their non-offending caregivers upon their arrival at the Children’s Advocacy Center
  • Assists non-offending caregivers with completing intake paperwork, explains the forensic interview process and the MDT model to non-offending caregivers and provides explanation and overview of crime victims’ rights while aiding, as needed, with enacting those rights.
  • Performs an assessment of the families’ unmet needs and makes the necessary referrals to other social service agencies depending on the unique needs of each individual family.
  • Acts as an advocate for child victims and their non-offending family members by provided ongoing support and follow-up services through phone calls, face-to-face visits, and letters as needed.
  • May travel with the forensic interviewers to the CAC facility in Jacksonville to provide family advocacy as needed.
  • Assists forensic interviewers and MDT during pre-interview staffing by providing relevant information as it pertains to the unique needs of children being interviewed and their non-offending family members.
  • Assists families with gathering information for and completing Crime Victims’ Compensation paperwork and follow up on the timely completion and filing of such paperwork.
  • Maintains communication with forensic interviewers, district attorney’s office and mental health clinicians regarding cases that are going to court to re-establish contact with families to engage them in court preparation services.
  • Speaks with non-offending caregivers about the availability of the CAC mental health services to all children, educates them about the Trauma-Focused Cognitive Behavioral Therapy model for sexually abused children, and makes the referral for therapy if the family expresses a desire to engage in therapy services.
  • Provides referrals for medical evaluations (if recommended by the MDT) and explains the process and location of the exams.
  • Provides referral for other social services and enters any follow-up information in the CAC case tracking system.
  • Provides follow-up phone calls at regular intervals, appropriate the case circumstances, for families who access services at the CAC.
  • Assists and participates with all other CAC staff in scheduling and presenting educational/awareness activities for community organizations, service clubs, and/or any other organization wishing to schedule speaking or educational opportunities from the CAC.
  • Provides support to mental health staff in areas such as family contact, evaluation, and outcome measurement.
  • Other duties as assigned.


The Family Advocate is responsible for working in close partnership with the Multidisciplinary Team (MDT) and for providing ongoing support and case management services to children and their non-offending caregivers who are involved in child abuse investigations and receiving services through the Children’s Advocacy Center (CAC) program.


  • Bachelor’s degree required
  • Must have a cell phone, reliable transportation and possess a current Texas Driver’s License.
  • Bilingual preferred, but not required.
  • Ability to pass a criminal history check, background check and CPS registry check.
  • Knowledge of community resources.


  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Job Type: Full-time