Front Desk/MDT Support Specialist
Department: Children's Advocacy Center Program
City/State: Jacksonville, Texas
Type: Full-Time
Relocation: No
Contact Name: Skye Odem, Katrina Torrez
Contact Email: skye@mycrisiscenter.com, katrinat@mycrisiscenter.com
Date Posted: Oct 18, 2022
  • Greet clients and visitors coming into the CAC while verifying approved entry;
  • Follow-up with clients;
  • Responsible for the constant supervision of clients in client waiting room, maintaining cleanliness and orderly appearance of client waiting rooms and ensuring client comfort and satisfaction during their visit at the CAC
  • Provide victim advocacy services to CAC clients as needed;
  • Responsible for answering and triage of incoming phone calls to the CAC program;
  • Provide clerical support to all CAC direct services staff to ensure that direct services are able to be provided in an effective and efficient manner;
  • Perform general bookkeeping duties including, but not limited to, logging incoming donations manually into computer donor program, maintaining vendor files, maintaining personnel files (ex. Time sheets, leave requests, expense reports, etc.),
  • Data entry for client cases and CAC sevice provision,
  • Generate statistical reports as requested by the CAC Program Director 
  • Provide support to the MDT Coordinator
  • Order and inventory of office supplies and office equipment
  • Enter client data in a timely and efficient manner (case information, client services and case tracking into electronic case tracking system, case staffing notes);
  • Assist the MDT Coordinator in preparation and planning for monthly Case Review meetings and timely documentation of case staffing notes in electronic case tracking system;
  • Prepare meeting agendas for staff and Multidisciplinary staff meetings. 
  • Responsible for logging all statewide intakes for Anderson and Cherokee counties into our pre-intake option in Collaborate. 
  • Responsible for preparing and maintaining all CAC program forms utilized for direct services;
  • Responsible for ordering and monitoring CAC program office supplies;
  • Assist in coordinating logistics of trainings/workshops hosted by the CAC program
  • Participate in Case Review meetings to assist in recording minutes and case status information to input into electronic case tracking system;
  • Other duties as assigned

The MDT Support Specialist is responsible for directing all incoming inquiries, greeting guests, donors and visitors and interacting with the public. As part of the Front Desk Team, he/she contributes to the public perception of the organization, both in person at the front desk and over the telephone. He/she maintains a calm, courteous and professional demeanor at all times, regardless of the visitor's behavior. As such, the incumbent must be keenly customer-focused in manner and attitude and be able to assist individuals with a variety of agency related inquiries. The Intake Coordinator maintains a therapeutic demeanor when interfacing with clients and stakeholders. This position comes in contact with confidential information and as such must maintain the agency’s standard of strict confidentiality. MDT Coordinator will help screen and input CPS statewide intakes for both Anderson and Cherokee Counties. The MDT support specialist will foster a safe and welcoming environment for children and families visiting the CAC while upholding and promoting the principles and mission of the CAC model.

High school diploma; associates or bachelor’s degree preferred. Experience in service delivery to children and families. Strong interpersonal and telephone communication skills. Computer and typing competency. Must have a clear criminal history and background check. Knowledge of CPS/law enforcement a plus. Must have a desire to work in child abuse related organization. Professional demeanor. Good attention to detail. Proficient in administrative and office related tasks. Bilingual candidates are strongly encouraged to apply. Qualified applicants must be able to pass a criminal history and central registry background check.