Residential Shelter Director
Department: Crisis Center
City/State: Jacksonville, TX
Type: Full-Time
Relocation: No
Contact Name: Becky Cunio
Contact Email:
Date Posted: Oct 20, 2022


This is a key leadership position at the Crisis Center of Anderson and Cherokee Counties. The Residential Shelter Director is responsible for oversight, management, and the proper functioning of the Safe House Shelter programs. Attending to the day-to-day on-site service delivery related operations in collaboration with other program directors at the agency; active participation and leadership ensuring high quality services and program standards are key requirements of the person in this position along with implementing programs in accordance with agency strategic plan and grantor requirements.

The Crisis Center is a comprehensive domestic and sexual violence community-based agency and shelter program that focuses on meeting the unique and cultural needs of intimate partner violence and sexual assault survivors and their children. The Crisis Center provides safety, food, shelter, advocacy, counseling, and other resources to assist survivors in rebuilding violence-free lives for themselves and their children.


The person in this position oversees operational aspects and delivery of essential concrete services of the Safe House Shelter programs. Supervises and oversees Safe House Managers, Case Managers, and Shelter Advocates during provision of services in Shelter Programs.


  • Must demonstrate ethics in communication and behaviors
  • Integrity
  • Positive “can do” attitude
  • Be dependable and demonstrate a strong work ethic
  • Passion and excitement for our mission
  • Commitment to ongoing learning for self and staff
  • Commitment to supervision


  • Provide effective, regular ongoing Supervision to Safe House Shelter Program staff.
  • Ensure staff is adequately trained and supported to provide services.
  • Oversee that there is compliance with all program requirements- time sheets, data collection in OS (case tracking system), and ensure appropriate documentation in client files and case tracking system.
  • Oversee daily operations of residential services, including scheduling to ensure adequate coverage always. Responsible for coordinating concrete services for all programs including Shelter funds, gift cards, supporting/facilitating holiday programs.
  • Oversee conflict resolution and communication.
  • Develop and mentor staff and promote ongoing learning.
  • Assist in providing requested information for grants renewal and ongoing requirements as needed by Executive Director.
  • Serve as program liaison with community as needed and appropriate to position.
  • Participate in all staff meetings, task forces, committees, facilitate survivor led advisory groups as needed.
  • Coordinate with all programs in agency to ensure high quality coordinated services.
  • Support staff as well as assist clients in identifying and adhering to their educational, vocational, and personal goals while in the Safe House Shelter Programs.
  • Write monthly program reports and complete monthly statistics required for grantors as requested.
  • Ensure proper intake and termination procedures are followed.
  • Provide emergency Safe House Shelter coverage as meets the needs of the program.
  • In collaboration with Crisis Center operations staff, oversee upkeep and maintenance of residential programs facilities.
  • Plan and lead staff meeting with Crisis Center directors and personnel and attend other meetings as requested.
  • Provide accurate and timely reports and statistics as required by the agency for monthly, quarterly, and annual reporting to grantors and funding sources. This also includes providing quality assurance for the OS database, paperwork, and client feedback.
  • Recruit, and participate in team interview, train, and supervise advocates and volunteers working in the agency’s Safe House Shelter Programs. Or ensure the training has been completed. 09/20/21 3
  • In partnership with Executive Director oversee residential moves, property searches for new buildings and new lease executions.
  • Serve as contact person for Safe House Shelter Programs and concerns and report important issues to Executive Director immediately.
  • Provide community outreach and education regarding rape, sexual assault, child abuse and domestic violence as part of agency team.
  • Participate as training team members and coordinate to ensure training of new staff.
  • Provide data to Executive Director for annual program reports as requested.
  • Coordinate application and approval process of Safe House Shelter Program clients. Coordinate client protocol, procedures, and transfers.
  • Ensure that all client policies and procedures are strictly adhered to.
  • Ensure procedure for Documenting client complaints, grievances, and warnings are followed.
  • Coordinate with other Crisis Center staff.
  • Represent Crisis Center at community and statewide meetings.
  • Follow up with any maintenance and repair requests of program participants, ensure compliance with building health codes, ADA requirements and ensure proper living conditions for clients.


Ideal candidate should have a bachelor’s degree and 5 years’ experience in the field, or equivalent experience, and experience providing supervision, case management, life skills development, group facilitation and individual counseling. Must have a thorough understanding and analysis of sexual and domestic violence as forms of oppression and professional and personal boundaries, and demonstration application of such; must be willing to engage in difficult and direct communication and contribute to a healthy and positive work culture. Understanding of housing issues, knowledge of community resources, and sensitivity to the needs of sexual & domestic violence survivors, and their children is required. Must be committed to and comfortable with diversity and demonstrate commitment to inclusivity. Must be able to communicate and work effectively with a diverse population of clients and must be able to work effectively as an individual as well as a team member.


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance